• Topaz Signature Pads

    BusyBench fully supports and works with Topaz signature pads to be used by your customers, allowing you to store digital signatures. Follow the below steps to get your signature pad working with BusyBench.

  • Refund Policy

    If you sign up for BusyBench we provide a 14 day free trail of our highest subscription plan available at the time. In most cases if you request an extended trail we will grant an extension permitting a full 30 day trail. Do you offer refunds? Although we don’t think…

  • HIPAA Compliance Policy

    Is BusyBench HIPAA compliant? BusyBench meets industry standards for online security, but is not compliant with the HIPAA standards for privacy. If you are a health care professional, it is not recommended that you enter “individually identifiable health information” into BusyBench, store credentials, details or documentation of systems capable of…

  • Getting started with CardConnect

    BusyBench now fully supports integration with CardConnect, a Firstdata company. The first step to using CardConnect with Busybench is signing up for a CardConnect merchant account. https://cardconnect.com/partner/busybench Once your card connect merchant account has been created, simply enter your account details under the CardConnect heading found under Settings > Integrations…

  • How to Edit Asset Fields?

    The asset fields you see when adding a new asset to a customer are 100% customizable. This setting can be found by clicking on your Settings which is found under the profile picture menu in the top right. Then selecting the Customers Tab and scrolling to the bottom of the…

  • How long are repair tickets kept for?

    The short answer is: Until they are deleted. You can see recent tickets from the Ticketing > Closed Tab. Tickets are shown here for 30 days. The second place you can find repair tickets (and all customer related data) is from within any given customer profile. This can be done…

  • What languages do we support?

    Although BusyBench was developed and maintained by an English speaking team, we have customers from all over the world. How do we achieve that? All aspects of outbound communication is customizable. This includes emails, templates, SMS and many other features. These can be customized to suite needs. We support quite…

  • Free vs Premium Support

    We currently offer two tiers of support. Free and Premium. As of now, premium support is only offered starting with our Standard plan. Below, are some of the various items that will help you determine which support tier would best fit your company. Free Support -included with Free and Basic plans….

  • Adding a Logo

    Adding your company’s logo is essential for customizing your account. You can add your company’s logo by first navigating to your account settings, account tab, and then general heading. Logos need to be formatted in 3:1 ratio. For example, the uploaded canvas size should be 900px wide by 300px tall….

  • BusyBench Privacy Policy

    This Privacy Policy (“Policy”) describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by purchasing or using the Service, you accept the privacy practices described in this…